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The customer is...

I don't want forelock tugging. Brisk is OK, brusque even. What I actually like is a greeting, an appropriate interchange, payment and the farewell. So the woman who sold me the sandals and joked about Brits wearing socks, the man in el Corte Inglés who explained why one set of earphones outperformed another, the person in Mercadona who asks me if I want a bag and the woman in the bar who says hello as she makes me the same sort of coffee as always all get my approval.

But the cashier in Consum who talked to a co-worker whilst she scanned the items and then tapped the till display for the total, the cashier in Más y Más and the woman in the Chinese cheapo shop who both spent their time on their mobiles chatting to pals before deigning to spit out the price and the woman this morning in the newsagent who felt that it was acceptable to chat to her pal about some lad's measles for three or four minutes whilst I stood there waiting to buy a paper do not.

No, what happens there is that they get less, or none, of my money if I can help it.


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