Cross all over again
The Spanish banking system drives me crazy. It's slow and ponderous with piles and piles of paper, incredible waiting times and outrageous charges. I've got used to it of course, even old people like me are very adaptable, but it did strike me that I could save about 160€ per year by closing one of the accounts that I no longer really use. On the surface the banks are all very modern looking - chipped cards, Internet transactions and what not but not far beneath the veneer it's still steel nibbed pens and winged collars. I guessed that I would be expected to go to my own branch to close the account in person. The problem is that my own branch is 120km away. I got in touch with the bank's central customer services to ask how to overcome the problem. Their answer was simple. Only the one branch can close your account. To be honest I didn't get particularly cross. I wasn't surprised. I've lived here a while now. And, after all this is the bank that, when I ...